1. This policy sets out the returns policy for goods or services purchased through the online store operated by D7woodwind.
2. To be eligible for a return, your item must be in the same condition that you received it, and it must be in the original packaging. Please contact us first by email to let us know you will be returning the item, and to make sure you know we have received it, please send it signed for by Royal Mail.
3. All D7 products are thoroughly checked before being despatched, however if you should find any fault in your purchase please inform us immediately. Or if you think the item was not as described in the item description, please contact us first before requesting a refund as we may be able to resolve your problem to your satisfaction.
4. Under the Consumer Contracts Regulations, if you change your mind about a purchase you have made within 14 working days after the date of delivery, you are entitled to a full refund of the original purchase price for the goods you wish to return, and the original postage and packaging charges made. You will not be entitled to a refund of the cost you incur in returning the item to us.
5. Once your return is received and inspected we'll contact you to let you know whether your refund will be processed or not, and credit your original method of payment, within 14 days of our receipt of the item. If the item shows any signs of wear we will deduct £10 from the purchase price.
6. If you haven't received a refund yet where we have told you we have issued one, please check your bank account or card statement to make sure it hasn't been received and then contact your bank as some banks or card companies take a number of days to credit your account.
7. If an item you purchased was purchased with a discount voucher, then we will only refund the amount that you paid (and not the amount the item was listed for).
8. If an item you purchased was in a sale then it may not be eligible for a refund if you have changed your mind. If you are in any doubt please contact us before making the purchase.
The buyer pays the return postage costs.
Return address: D7 Woodwind, etc